Terms of service
Overview
Terms of Service – Visualis Cosmetics & Labs
Last updated: November 3, 2026
Overview
Welcome to Visualis Cosmetics & Labs. The terms “we”, “us” and “our” refer to Visualis Cosmetics & Labs, including our brands Visualis Perfumes and Visualis Cosmetics. We operate this store and website, including all related information, content, features, tools, products and services (the “Services”), to bring you a premium fragrance and beauty shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with the policies referred to in them (including our Refund Policy, Shipping Policy and Privacy Policy), describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about warranty disclaimers and limitations of liability.
By visiting, interacting with or purchasing from our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use the Services. These Terms do not limit any rights you have under applicable consumer protection laws of Pakistan or any other non-waivable legal rights.
1. Access and account
By using the Services, you confirm that you are at least 18 years old, or that you are using the Services under the supervision of a parent or guardian. To place an order, you may be asked to provide information such as your name, phone number, email address and delivery address. You confirm that all information you provide is correct, current and complete. You are responsible for keeping your account details secure and for all activity on your account. You may not transfer, sell or share your account with anyone else.
2. Our products
We make every effort to show our perfumes and cosmetics accurately. Bottle colours, packaging and product shades may look slightly different on your screen depending on your device and display settings.
Fragrance experience is personal. The way a perfume smells, how long it lasts and how far it projects can vary with skin type, body chemistry, weather and how it is applied. Longevity claims such as “10+ hours lasting” describe typical performance under normal conditions and are not a guarantee for every person.
Patch test and allergies: Please read the ingredient list before use. We recommend testing a small amount on your skin first, especially if you have sensitive skin or known allergies. Stop using the product and consult a doctor if irritation occurs. Our products are for external use only. Keep them away from eyes, children and open flame, as perfumes contain alcohol and are flammable.
Product descriptions, packaging and availability may change without notice. We may discontinue any product at any time and may limit the quantities available to any person or region.
3. Orders
When you place an order, you are making an offer to buy the products in your cart. We may accept or decline any order at our discretion, subject to applicable law. Your order is accepted only once we confirm it, by phone call, WhatsApp, SMS or email.
Cash on Delivery orders: We may call or message you to confirm your order before dispatch. Orders we cannot confirm, or orders with incomplete or incorrect address details, may be cancelled. Repeatedly refusing Cash on Delivery parcels without a valid reason may lead to future orders being restricted to prepaid payment only.
Please review your order carefully before submitting it. Orders can be cancelled free of charge only before dispatch. Returns and exchanges are handled only under our Refund Policy, which does not limit your rights under applicable law. You confirm that your purchases are for personal use and not for commercial resale, unless you have a written wholesale agreement with us.
4. Prices and payment
All prices are shown in Pakistani Rupees (PKR). Prices, discounts and promotions may change without notice. The price you pay is the price in effect when you place your order, as shown in your order confirmation. Delivery charges, where applicable, are shown at checkout.
We accept Cash on Delivery and any other payment methods shown at checkout. Promotions may have their own terms; if a promotion’s terms conflict with these Terms, the promotion terms apply to that promotion. You confirm that you are authorised to use the payment method you provide and that you will pay all charges for your order at the posted prices, including any applicable delivery charges and taxes.
5. Shipping and delivery
We deliver across Pakistan through third-party courier partners. All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by couriers or by events beyond our reasonable control, such as weather, strikes, public holidays, road closures, government actions or network outages.
For Cash on Delivery orders, you may check your parcel in front of the rider before paying. Please inspect your order on delivery and report any damage, leakage or wrong item according to our Refund Policy. Responsibility for the products passes to you once they are delivered, unless applicable law says otherwise. See our Shipping Policy for more details.
6. Intellectual property
All content on our Services is owned by Visualis Cosmetics & Labs or our licensors and is protected by intellectual property laws. This includes our brand names Visualis, Visualis Perfumes and Visualis Cosmetics, our logos, product names (such as the Has Collection), bottle and packaging designs, text, images, graphics, videos and reviews. Buying a product does not give you any rights to these.
You may use the Services for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, republish or use any of our content, product images or trademarks without our prior written permission. Shopify’s name and logo are trademarks of Shopify. All other names and logos belong to their respective owners.
7. Optional tools
We may give you access to third-party tools that we do not monitor or control. These are provided “as is” and “as available”, without any warranties or endorsement. Your use of them is at your own risk, under the terms of the third-party provider. Any new features we add to the Services are also covered by these Terms.
8. Third-party links
Our Services may contain links to third-party websites, such as social media pages or courier tracking pages. We are not responsible for their content, accuracy or practices. Please review their policies before using them. Any questions about third-party products or services should be directed to that third party.
9. Relationship with Shopify
Our store is powered by Shopify. When you use the Services, your device communicates with Shopify’s systems to deliver them, as explained in Section 10. All purchases you make in our store are made directly with Visualis Cosmetics & Labs. Shopify is not responsible for any part of your purchase from us, including any injury, damage or loss resulting from products bought. You release Shopify and its affiliates from all claims related to your purchases from us.
10. Privacy policy
Our Privacy Policy explains how we collect, use and share your personal information. Because our store is hosted by Shopify, Shopify also collects and processes information about your use of the Services and your transactions. Shopify uses this information to provide, secure and improve the Services, process transactions and help prevent fraud. This information may be shared with Shopify and with partners located outside Pakistan in order to provide services to you. Please review our Privacy Policy and Shopify’s privacy policy for details.
11. Reviews and feedback
If you submit reviews, photos, videos, suggestions or other feedback (“Feedback”), you give us a free, permanent, worldwide licence to use, publish and display it, including in our marketing and on social media. You confirm that your Feedback is your own, is honest, discloses any rewards or incentives you received for it, and does not violate anyone’s rights. We are not required to keep Feedback confidential, pay for it or respond to it. We may edit or remove Feedback that we consider unlawful, offensive, misleading or in breach of these Terms. You may not use a false identity when submitting Feedback.
12. Errors and inaccuracies
Our Services may sometimes contain errors in product descriptions, pricing, offers, delivery charges or availability. We may correct such errors and update information at any time. If an error affects your order, we may cancel it, even after you have placed it. If payment has already been made, we will refund it as required by law.
13. Prohibited uses
You may use the Services for lawful purposes only. You may not:
- Use the Services for any unlawful, fraudulent or malicious purpose
- Infringe our intellectual property or anyone else’s
- Harass, abuse, threaten or defame our staff, riders or any other person
- Place fake orders or provide false or misleading information
- Send spam or unsolicited promotional material
- Impersonate any person or business
- Upload viruses or malicious code
- Copy, scrape or resell any part of the Services, including through bots, scrapers or automated AI tools
- Bypass our security measures
We may suspend or cancel your account or orders if you break these Terms.
14. Automated agents
If you use any automated software or AI agent (“Agent”) to access the Services, the Agent must identify itself honestly. It must include “Agent/[agent name]” in its user agent string and truthfully answer whether it is automated. It must not mimic human behaviour, bypass CAPTCHAs, or get around any limits we set. We may restrict or block Agents at any time.
15. Termination
We may end these Terms or your access to the Services at any time without notice. You remain responsible for any amounts owed up to that date. Sections that by their nature should continue, including intellectual property, feedback, disclaimers, limitation of liability, indemnification and governing law, will continue to apply after termination.
16. Disclaimer of warranties
Information on the Services is provided for general information only. Except as expressly stated by Visualis Cosmetics & Labs, the Services and all products are provided “as is” and “as available”, without warranties of any kind to the fullest extent permitted by law. We do not guarantee that the Services will be uninterrupted, secure or error-free. Some laws do not allow these disclaimers, so they may not apply to you.
17. Limitation of liability
To the fullest extent permitted by law, Visualis Cosmetics & Labs, its owners, staff, partners and service providers, and Shopify and its affiliates, are not liable for any indirect, incidental, special or consequential losses arising from your use of the Services or any product. This includes lost profits, lost data and replacement costs. This includes reactions caused by not following product usage instructions or not patch testing. Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.
18. Indemnification
You agree to compensate and defend Visualis Cosmetics & Labs, Shopify and their affiliates against any third-party claims, losses or costs, including reasonable legal fees, arising from your breach of these Terms, your violation of any law or anyone’s rights, or your use of the Services.
19. Severability
If any part of these Terms is found to be unlawful or unenforceable, it will be enforced to the extent permitted, and the rest of the Terms will remain valid. Nothing in these Terms limits your non-waivable consumer rights.
20. Waiver and entire agreement
If we do not enforce any right under these Terms, we have not waived that right. These Terms, together with our posted policies, are the entire agreement between you and us about the Services. They replace any earlier versions.
21. Assignment
You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours without notice.
22. Governing law
These Terms are governed by the laws of Pakistan. Any disputes will be handled by the competent courts of Pakistan, except where your local mandatory consumer laws give you other rights.
23. Translations
If these Terms are made available in Urdu or another language, the English version prevails in case of any conflict.
24. Headings
Headings are for convenience only and do not affect the meaning of these Terms.
25. Electronic communications
By using the Services or placing an order, you agree that we may contact you electronically about your orders, deliveries, returns and account. This includes email, SMS, WhatsApp and phone calls. Please keep your contact details up to date.
26. Changes to these Terms
You can view the latest version of these Terms on this page at any time. We may update them by posting changes on our website, and we’ll notify you of important changes as required by law. Continuing to use the Services after changes are posted means you accept them.
27. Contact information
Questions about these Terms of Service can be sent to visualiscosmetics@gmail.com. Our full contact details are listed in our Contact Information policy.
Visualis Cosmetics & Labs, Proudly Made in Pakistan