Shipping policy
Shipping Policy – Visualis Cosmetics & Labs
Last updated: November 3, 2026
Thank you for shopping with Visualis Cosmetics & Labs. This policy explains how we pack and ship your order, what delivery costs, and what to expect after you buy.
Order confirmation
After you place your order, our team may call or WhatsApp you to confirm it, especially for Cash on Delivery orders. Please keep your phone reachable. Orders we cannot confirm may be delayed or cancelled.
Order processing
Orders are processed and dispatched within 1–2 working days (Monday to Saturday, excluding public holidays). Orders placed on Sundays or holidays are processed on the next working day. During sales and festive seasons such as Eid and 11.11, processing may take a little longer.
Every perfume and cosmetic product is checked and securely bubble-wrapped before dispatch to prevent breakage and leakage.
Delivery times
We deliver all over Pakistan through trusted courier partners.
| Location | Estimated delivery |
|---|---|
| Major cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, etc.) | 2–4 working days |
| Other cities and towns | 3–6 working days |
| Remote areas | 5–8 working days |
Delivery times start once your order is dispatched. They are estimates, not guarantees, and may be affected by courier delays, weather, strikes, road closures or other events outside our control.
Shipping costs
- Free delivery on all orders above PKR 2,000
- A flat delivery charge applies to orders below PKR 2,000, shown at checkout before you pay
Payment on delivery
We offer Cash on Delivery (COD) across Pakistan. You can check your parcel in front of the rider before paying. Please make sure the box is sealed and the product is correct and undamaged.
Order tracking
Once your order ships, we’ll send you a tracking number by SMS, WhatsApp or email. Tracking can take up to 24 hours to update after dispatch.
Shipping destinations
We currently ship within Pakistan only. We do not yet offer international shipping.
Address accuracy
Please enter your full address, city and an active phone number at checkout. Contact us as soon as possible if you need to make a correction. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details.
Failed or refused deliveries
If the courier cannot reach you or the parcel is refused without a valid reason, the order will be returned to us. Re-delivery may require advance payment of delivery charges. Repeated refusals may limit future orders to prepaid payment only.
Lost, damaged or leaking parcels
If your parcel arrives damaged or leaking, or never arrives, contact us within 48 hours with your order number and photos or an unboxing video. We’ll arrange a replacement or refund as set out in our Refund Policy.
Order changes and cancellations
Need to change or cancel your order? Contact us as soon as possible. We can make changes or cancel free of charge before your order is dispatched. Once it’s with the courier, it can no longer be modified. Refunds for eligible cancelled prepaid orders are made to the original payment method. Cash on Delivery refunds are made by bank transfer, JazzCash or Easypaisa.
Questions?
Email us at visualiscosmetics@gmail.com or use the details on our Contact page.
Visualis Cosmetics & Labs, Proudly Made in Pakistan